A: At The Shop at Yale Club NYC, we strive to provide our members with a seamless and luxurious shopping experience. Once your order is placed, it typically takes 1-2 business days to process it. After processing, shipping times vary depending on your chosen shipping method. Standard shipping generally takes 5-7 business days within the United States. Expedited shipping options are available, which can reduce delivery time to 2-3 business days. For international orders, shipping can take anywhere from 10-15 business days. Please note that during peak seasons or special promotions, processing and shipping times may be slightly longer. Rest assured, we are committed to ensuring that your order arrives as quickly and safely as possible.

A: If the item you received is defective or broken, please contact our customer service team immediately at theshop@yaleclubnyc.org (theshop@yaleclubnyc.org)or call 212-201-4232. We will arrange for a replacement or a full refund and provide you with instructions on how to return the defective item.

A: Yes, at The Shop at Yale Club NYC, we strive to ensure our members are completely satisfied with their purchases. If for any reason you are not fully pleased with your order, you can return either all or part of it. To initiate a return, please contact our customer service team by emailing theshop@yaleclubnyc.org (theshop@yaleclubnyc.org)within 30 days of receiving your order. Items must be in their original condition, unopened, and unused. Please note that customized or personalized items are not eligible for return. Once the return is received and inspected, we will process your refund or exchange promptly. For detailed return instructions and to start your return process, please visit our Returns & Exchanges page on our website or get in touch with our customer service team.

A: At The Shop at Yale Club NYC, we strive to provide a seamless shopping experience. If one or more of the items you ordered are out of stock, you will be promptly notified via email. Our team will provide you with several options: you can choose to receive a refund for the out-of-stock items, select alternative products, or wait for the items to be restocked. Rest assured, we are committed to ensuring you receive your desired luxury gifts as soon as possible. If you have any questions or need further assistance, please contact our customer service team.

A: Absolutely, The Shop at Yale Club NYC offers a specialized service that allows you to place an order and have it sent as a gift to a recipient of your choice. When you place your order online, you can select the gift option during checkout. This service includes elegant gift wrapping and a personalized message card to ensure a luxurious unboxing experience for the recipient. Please ensure to provide the correct shipping address and include any specific instructions in the designated fields. This service not only enhances the exclusivity and luxury that our club members expect but also ensures that your gift leaves a lasting impression.

A: Yes, this is an option you may choose under the shipping section as you go to checkout your shopping cart. All members who select this option will be notified by email when their order is ready for pickup.